Training Library

Personal Computers

About Toshiba

  1. Toshiba Families and Naming - 2014

    At Toshiba we release a lot of laptops throughout the year. In this module we'll help you make sense of the alphabet soup of Cs, Ls, Ws, and Ss. We'll help you tell your Satellites from your Qosmios. And we'll even dive into the model numbers, which, believe it or not, do actually make sense.

    posted: 06/23/14
  2. Toshiba PCs and Corporate Social Responsibility

    In this audio module you will learn about Toshiba's corporate social responsibility initiatives and the greening of our PC business and products.

    posted: 06/13/13
  3. Who is Toshiba?

    We'll discuss Toshiba's history of innovation, our impact on the laptop market, and Toshiba's key differentiators.

    posted: 11/09/10

Entry-Level & Mainstream Computing Devices

  1. Excite Go™ Tablet

    Toshiba's Excite Go™ tablets are for customers who want an affordable, compact, and lightweight tablet that doesn’t sacrifice performance for value. This course is an overview on the essential elements of the Excite Go&trade and how to sell these tablets to your customers.

    posted: 08/18/14
  2. Toshiba Satellite® NB15t Laptop

    Great for students and families, Toshiba's budget-friendly Satellite® NB15t laptop delivers a full Windows 8 PC experience in a stylish, compact design that's easy to carry. The course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 03/24/14
  3. Encore™ Tablet Family by Toshiba

    Lightweight, fast and powerful, the Encore™ Tablet is an 8-inch tablet that runs Windows 8.1, designed to help people enjoy a broad range of Windows 8.1 work and entertainment capabilities. This course is an overview of the essential elements of the family, and how to sell these tablets to your customers.

    posted: 11/22/13
  4. Satellite C-Series Laptops

    Toshiba's Satellite® C-Series laptops are designed for price-conscious consumers who want a basic laptop well-equipped for essential tasks. The course is an overview of the essential elements of the series and how to sell these laptops to your customers.

    posted: 07/19/13
  5. Satellite S-Series Laptops

    Toshiba's Satellite® S-Series laptops are designed for customers that want maximum performance and minimal cost. This course is an overview of the essential elements of the series and how to sell these laptops to your customers.

    posted: 07/18/13
  6. PX35t All-in-One Desktop Computers

    Whether in a home or a dorm, Toshiba's PX35t All-in-One Desktop Computers are a great centerpiece for productivity and entertainment-without the bulk and clutter. This course is an overview on the essential elements of the series and how to sell these PCs to your customers.

    posted: 07/11/13
  7. Satellite® L-Series Laptops

    Toshiba's Satellite® L-Series laptops are for customers who want good performance, great styling and a broad array of features at an excellent price. This course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 06/27/13

Thin & Light Computers

  1. Toshiba Chromebook CB35

    The course discusses the Toshiba Chromebook CB35, offering a faster, simpler and more secure way to experience cloud computing, and designed to help customers carry and enjoy all the goodness of Google wherever they go.

    posted: 04/07/14

High-End & Specialty Computing Devices

  1. Toshiba Satellite® P55t Series 4K Touchscreen Laptops

    Satellite® P55t Series 4K touchscreen laptops are for media enthusiasts, power users and gamers who want to enjoy 4K Ultra HD visual performance for brilliant entertainment and multitasking. The course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 06/30/14
  2. Selling the Satellite P55t-Series 4K Laptops

    We hear a lot about 4K in TVs, but now Toshiba brings 4K resolution to laptop displays. It's a great feature for the professional user and the entertainment user. In this module we'll talk about how to sell laptops with this feature.

    posted: 06/30/14
  3. Toshiba Satellite® S-Series Laptop

    Thinner than ever before, the new Satellite S-Series laptops from Toshiba feature a new design beginning in the Summer of 2014. In this module we'lll review key features and design elements to help you sell more of these powerful, mainstream computers

    posted: 06/23/14
  4. KIRAbook™ Ultrabook™ Laptop

    KIRA™ is a new, luxury product line from Toshiba. In this module, you'll learn about the first product in this family - the KIRAbook laptop line. It features gorgeous high resolution displays, elegant design, and a special software & services package to give your customer a premium experience.

    posted: 10/15/13
  5. Qosmio® X75 Laptops

    Toshiba's Qosmio® X75 laptops are for serious gamers, creative pros and advanced users who want an affordable, enthusiast-class PC delivering elite performance. The course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 06/25/13

Sales Skills & Tactics

  1. Selling the Satellite® L-Series Laptops

    The Satellite L-series is our mainstream line of laptops. This module will talk about how to position these products for your customers. We'll also talk about the sales technique known as "Flagshipping"

    posted: 06/30/14
  2. Selling the Satellite® S-Series Laptops - 2014

    The Satellite S-Series is thinner and more powerful than ever before, with great sound and a new TruType keyboard. In this module weâ??ll talk about how to qualify your customer and sell these thin, powerful computers.

    posted: 06/23/14
  3. Encore™ Tablet Use Scenarios

    How would you use the new Encore Tablet by Toshiba? We asked three of our Toshiba reps in this module. We also discuss the importance of getting beyond specs and into specific use cases to help solve your customers' problem and to more effectively sell computing products.

    posted: 11/22/13
  4. Selling the Tablet with a Digitizer

    If you’ve already learned about the Excite™ Pure and Excite™ Pro in our previous audio module, now is a great time to learn about the Excite Write. In this module Tim and Eric talk about how to sell an Android™ based tablet that you can actually write on.

    posted: 09/30/13
  5. Selling the Tablet without a Digitizer

    The Excite™ Pure and the Excite Pro are among the latest tablets from Toshiba. They are affordable and customers interact with them with a familiar swipe of the finger. In this module, Tim and Eric talk about how to sell tablets to customers who prefer to use their finger rather than a pen.

    posted: 09/30/13
  6. Selling the PX35t All-in-One Desktop Computers

    In this audio module you will learn about the features and benefits of the PX35t All-in-One desktop computers and how to sell them to your customers.

    posted: 08/12/13
  7. Selling the Satellite® C-Series Laptops

    In this audio module you will learn about the features and benefits of the entry-level Satellite® C-Series laptops and how to sell them to your customers.

    posted: 07/31/13
  8. Selling the Qosmio® X75 Laptops

    In this audio module you will learn about the features and benefits of the Qosmio® X75 laptops and how to sell them to your customers. Optimized for gaming and media creation, these laptops push the boundaries of power and performance.

    posted: 06/19/13
  9. Demonstrating Windows 8 on Toshiba PCs

    In this audio module you will learn about three tips for demonstrating Windows 8 on Toshiba PCs. We'll cover accessing the desktop from the Start screen, the search feature and the Windows Store.

    posted: 03/13/13
  10. Sales Techniques: Closing the Sale

    This audio module will introduce you to general sales techniques for closing the sale of laptop computers. It explores closing by summary, the A or B close and the simple close.

    posted: 02/13/13
  11. Sales Techniques Qualifying

    This audio module will introduce you to general sales techniques for qualifying your customers on laptops. This module is part one of a two part series.

    posted: 02/03/13
  12. Sales Techniques Demonstrating and Sense of Ownership

    This audio module will introduce you to general sales techniques for demonstrating and creating a sense of ownership for laptops. This module is part two of a two part series.

    posted: 02/02/13
  13. Entry-Level PCs Qualifying Questions

    This audio module explains how to qualify your customers into entry-level PCs by focusing on their needs and not the price point.

    posted: 01/31/12
  14. Toshiba Ultrabook™ Qualifying Questions

    In this audio module you will learn how to qualify your customers into the Ultrabook™ class of laptops.

    posted: 01/23/12
  15. Laptop vs. Tablet vs. Netbook

    The portable computing industry has seen huge changes in recent years. In this module, we'll look at the four categories to help you recommend the right product for your customer

    posted: 01/09/12
  16. Toshiba Laptops Qualifying Questions Part 2 of 2

    This audio module explains how to qualify your customers into Toshiba laptops. Part 2 of 2.

    posted: 04/22/11
  17. Toshiba Laptops Qualifying Questions Part 1 of 2

    This audio module explains how to qualify your customers into Toshiba laptops. Part 1 of 2.

    posted: 04/21/11

Technology & Features

  1. Selling AMD-Powered Toshiba Laptops

    In this module, Matt Davis from AMD joins Bill Monroe at the Infodesk to talk about the new AMD APUs in portable computers and offer some tips to make selling them easier.

    posted: 10/31/13
  2. Audio Features on Toshiba Laptops

    This audio module covers three audio features on Toshiba laptops and how they can enhance the listening experience for your customers.

    posted: 03/01/13
  3. Windows 8 vs. Windows RT

    In this audio module you will learn about the differences between Windows 8 Pro, Windows 8 and Windows RT, which types of devices they are compatible with and the benefits of each operating system.

    posted: 02/15/13
  4. Intel Wireless Display on Toshiba Laptops

    The module will introduce you to Intel® WiDi technology on Toshiba laptops.

    posted: 01/29/13
  5. Advanced Storage Features

    Advances in solid state storage, hybrid hard drives, flash memory on a motherboard, and Ultrabooks® have brought new excitement and confusion to the storage spec. In this module we'll review the changes, spec sheets, and system utilities.

    posted: 09/10/12
  6. Video Out Features and Technology

    No matter how beautiful or large the laptop display, sometimes you just have to get the image out of the computer to share with a larger audience. In this module we’ll discuss the various Video Out features on laptops.

    posted: 01/24/12
  7. Understanding Battery Life

    In this audio module you will learn about battery life and how Toshiba determines the posted battery life for computer products along with the differences in batteries.

    posted: 12/26/11
  8. Shared vs. Discrete Graphics

    In this audio module you will learn about the differences between shared and discrete graphics and which solution is best for your customers and the applications they run.

    posted: 12/26/11
  9. Memory Technology in Toshiba Laptops

    In this audio module you will learn about the different types of memory that are built-in to Toshiba laptops and the difference between memory and storage.

    posted: 12/26/11
  10. While Your Toshiba Sleeps

    This modules explains the USB Sleep & Charge and Sleep & Music features available on select Toshiba laptops

    posted: 03/17/11

Visual Products

Sales Skills & Tactics

  1. TV Sales Techniques Part 1 of 3: Qualifying

    Selling TVs is about more than running a credit card. It's about helping customers find the right TVs for their lives. In this audio module, Tim and Bruce discuss the importance of asking the right qualifying questions to help you make that match, and they offer some practical tips on how to ask those questions.

    posted: 07/07/14
  2. TV Sales Techniques Part 2 of 3: Demonstrating

    Helping the customer develop a sense of ownership is a key part of demonstrating a TV. In this module, Tim and Bruce discuss how to build on what you learned in the qualification phase to create a compelling demonstration for the customer.

    posted: 07/07/14
  3. TV Sales Techniques Part 3 of 3: Closing

    Closing, or asking for the sale, is the most important part of the sales process. Often customers won't buy if we don't ask. And if they don't buy, we don't have jobs. In part 3 of our TV Sales Techniques series, Tim and Bruce discuss this critical and often misunderstood skill.

    posted: 07/07/14

B2B

Computers & Accessories

  1. Tecra® R950 Laptops

    This module will help salespeople explain and sell Toshiba's Tecra® R950 laptops to professionals looking for a powerful yet portable PC that also makes an excellent desktop replacement.

    posted: 09/13/12
  2. Portégé® R930 Laptops

    This module will help salespeople explain and sell Toshiba's Portégé® R930 laptop to those looking for an exceptionally powerful, lightweight laptop.

    posted: 09/13/12
  3. Tecra® R940 Laptops

    This module will help salespeople explain and sell Toshiba's Tecra® R940 laptops to demanding mobile professionals looking for a thin and light PC that delivers uncompromising performance.

    posted: 09/13/12
  4. Portege® Z930 Laptops

    This module will help salespeople explain and sell Toshiba's Portege® Z930 laptops to those looking for an exceptionally thin and light laptop.

    posted: 09/12/12

Technology & Features

  1. Toshiba B2B Laptops Graphics Solutions

    In this audio module you will learn about the Intel® and AMD graphics solutions that are available in the Tecra® and Portégé® laptops.

    posted: 12/04/12
  2. EasyGuard® Connect

    In this audio module you will learn about the features and benefits of EasyGuard® Connect. With Toshiba EasyGuard® Connect, accessing the Web, networks and email is a fast and simple process.

    posted: 10/04/12
  3. EasyGuard® Optimize

    In this audio module you will learn about the features and benefits of EasyGuard® Optimize. Toshiba EasyGuard® Optimize allows your customers to customize their notebook settings to maximize system performance and battery life.

    posted: 10/04/12
  4. EasyGuard® Protect & Fix

    In this audio module you will learn about the features and benefits of EasyGuard® Protect & Fix. Toshiba EasyGuard® Protect & Fix helps protect key laptop components from impact, vibration, spills and other everyday hazards.

    posted: 09/24/12
  5. EasyGuard® Secure (Part 1)

    In this audio module you will learn about the features and benefits of EasyGuard® Secure. Toshiba EasyGuard® Secure helps defend your customer's notebook against unauthorized access, theft and viral attacks.

    posted: 09/17/12
  6. EasyGuard® Secure (Part 2)

    In this audio module you will learn about the features and benefits of EasyGuard® Secure. Toshiba EasyGuard® Secure helps defend your customer's notebook against unauthorized access, theft and viral attacks.

    posted: 09/17/12

Storage Solutions

External Storage

  1. Canvio® Wireless Adapter

    In this module we'll talk about the Toshiba product that will transform and USB External hard drive into a wireless external hard drive. It makes is easier to share and access data from a PC, a tablet, or a smart phone.

    posted: 05/07/14
  2. Selling the Canvio® Connect Portable Hard Drives

    In this audio module you will learn about the features and benefits of the Canvio® Connect portable hard drives and how to sell them to your customers.

    posted: 08/30/13
  3. Canvio® Connect Portable Hard Drives

    Toshiba makes hard drives exciting again with the innovative Canvio® Connect product line. They're great for storage and so much more. In this module we'll explore how the Canvio® Connect line of hard drives makes is easy to store, share, and back up all your digital stuff.

    posted: 07/29/13

Internal Storage

  1. Selling the Q-Series Pro SSD

    Solid State Drives are great ways to improve a laptop's performance, battery life, and reliability. In this module, we’ll talk about the new SSDs from Toshiba and help you qualify the customer and close more sales.

    posted: 02/06/14
  2. Toshiba Q-Series Pro Internal SSD

    Solid state hard drives are fast, durable, and battery friendly. Now your customers can give those benefits to their laptop computers. In this module you learn about the internal Toshiba hard drives you customers can install to most laptops to upgrade the factory drive.

    posted: 02/06/14
  3. Hard Drive Technology in Toshiba Laptops

    In this audio module you will learn about the different types of hard drives available in Toshiba laptops and the benefits of each of the technologies.

    posted: 09/07/12