Training Library

Personal Computers

About Toshiba

  1. Toshiba Laptop Families and Naming

    Toshiba has multiple product families and categories, so how do we make sense of it all? By understanding the positioning and naming of the different products. After this module, you'll be able to narrow down the laptop choices for a customer before you even look at a spec sheet.

    posted: 07/01/12
  2. Toshiba PCs and Corporate Social Responsibility

    In this audio module you will learn about Toshiba’s corporate social responsibility initiatives and the greening of our PC business and products.

    posted: 02/07/12
  3. Who is Toshiba?

    We'll discuss Toshiba's history of innovation, our impact on the laptop market, and Toshiba's key differentiators.

    posted: 11/09/10

Entry-Level & Mainstream Computing Devices

  1. Satellite L-Series Laptops

    Toshiba's Satellite® L-Series laptops are for customers who want good performance, great styling and a broad array of features at an excellent price. The course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 12/20/12
  2. Satellite S-Series Laptops

    Toshiba's new Satellite® S-Series of laptops is designed for customers that want maximum performance and minimal cost. This course is an overview of the essential elements of the series and how to sell these laptops to your customers.

    posted: 12/20/12
  3. Satellite C-Series Laptops

    Toshiba's Satellite® C-Series laptops are designed for price-conscious consumers who want a basic laptop well-equipped for essential tasks. The course is an overview of the essential elements of the series and how to sell these laptops to your customers.

    posted: 12/20/12
  4. Satellite® L955 Laptops

    Thinner than Satellite® L855 laptops, Satellite® L955 laptops are ideal for those who want good performance, styling and features at an excellent price. This course discusses the essential elements of the series and explains how to sell these laptops to your customers.

    posted: 10/29/12
  5. Satellite® S955 Laptops

    Toshiba's Satellite® S955 laptops are for customers who want a thin, style-forward PC delivering strong entertainment-focused performance, reliability and convenience.

    posted: 10/26/12
  6. LX835 All-in-One Desktop Computers

    Whether in a home or a dorm, Toshiba's LX835 All-in-One Desktop Computers are a great centerpiece for productivity and entertainment - without the bulk and clutter. This course is an overview on the essential elements of the series and how to sell these PCs to your customers.

    posted: 08/10/12
  7. Excite™ 10 Tablet by Toshiba

    The Excite™ 10 Tablet by Toshiba is the follow-up to the well received Thrive™ Tablet. This module will help you focus on the core features that separate the Excite 10 from the rest of the Tablet market - connectivity and performance.

    posted: 06/22/12

Thin & Light Computers

  1. Satellite® U845t Ultrabook™ Laptops

    The Satellite® U845t Ultrabook™ laptop is the latest model in Toshiba's growing family of Ultrabook™ laptops, and the company's first non-convertible to offer touch technology. In this module we'll review the platform, ports, and features of this PC. We'll also review how it compares with other Toshiba PCs in this class.

    posted: 04/05/13
  2. Toshiba Ultrabook™ Family Overview

    In this audio module you will learn about the key features, benefits and selling points of the Ultrabook™ products from Toshiba.

    posted: 01/04/13
  3. Portégé® Z935 Ultrabook™

    Toshiba's Portégé® Z935 Ultrabook™ - the world’s lightest 13" laptop - offer an ultrathin breakthrough design and ultra-responsive performance. This course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 12/21/12
  4. Satellite® U945 Ultrabook™

    The Satellite® U945 is great for consumers who want an affordable Ultrabook™ with plenty of storage. In this module we'll review the platform, ports, and features of this PC. We'lll also review how it compares with Toshiba's other Ultrabook products.

    posted: 10/29/12
  5. Satellite® U845 Ultrabooks™

    The Satellite® U845 is Toshiba's first consumer focused Ultrabook™. In this module we'll review the platform, ports, and features and review how it compares with other Toshiba Ultrabooks™.

    posted: 09/14/12
  6. Portégé® R935 Laptops

    Toshiba's Portégé® R935 ultraportable laptops deliver no-compromise performance for today's most discriminating mobility-minded consumers. Learn the essential elements of the series and how to sell these laptops to your customers.

    posted: 07/30/12

High-End & Specialty Computing Devices

  1. Qosmio® X875 Laptops

    Toshiba's Qosmio® X875 laptops are for gamers and media creators who want an affordable, enthusiast-class PC delivering elite performance. The course is an overview on the essential elements of the series and how to sell these laptops to your customers.

    posted: 12/21/12
  2. Satellite® U925t Ultrabook™ Convertible

    The Satellite® U925t provides the performance of an Ultrabook™ with the portability and ease of a tablet. In this module we'll review the platform, ports, and features of this PC. We'll also review how it compares with other Toshiba Ultrabook™ offerings.

    posted: 11/02/12
  3. Excite™ 7.7 Tablet by Toshiba

    The course discusses the Excite™ 7.7 Tablet by Toshiba, which builds on the success of the Excite™ tablet line, providing customers with super-portable, Android™-based performance and amazing visuals through its brilliant AMOLED display.

    posted: 08/28/12

Sales Skills & Tactics

  1. Demonstrating Windows 8 on Toshiba PCs

    In this audio module you will learn about three tips for demonstrating Windows 8 on Toshiba PCs. We'll cover accessing the desktop from the Start screen, the search feature and the Windows Store.

    posted: 03/13/13
  2. Sales Techniques: Closing the Sale

    This audio module will introduce you to general sales techniques for closing the sale of laptop computers. It explores closing by summary, the A or B close and the simple close.

    posted: 02/13/13
  3. Sales Techniques Qualifying

    This audio module will introduce you to general sales techniques for qualifying your customers on laptops. This module is part one of a two part series.

    posted: 02/03/13
  4. Sales Techniques Demonstrating and Sense of Ownership

    This audio module will introduce you to general sales techniques for demonstrating and creating a sense of ownership for laptops. This module is part two of a two part series.

    posted: 02/02/13
  5. Selling the Satellite® U925t Ultrabook™ Convertible

    In this audio module you will learn about the features and benefits of the Satellite® U925t Ultrabook™ convertible and how to sell them to your customers.

    posted: 12/20/12
  6. Selling the Satellite® L955 Laptops

    In this audio module you will learn about the features and benefits of the Satellite® L955 and L955D laptops and how to sell them to your customers.

    posted: 12/19/12
  7. Selling the Satellite® S955 Laptops

    In this audio module you will learn about the features and benefits of the Satellite® S955 and S955D laptops and how to sell them to your customers.

    posted: 12/12/12
  8. Excite™ Tablets Qualifying Questions

    This audio module explains how to qualify your customers into the Excite™ tablets by focusing on their needs and usage scenarios.

    posted: 11/27/12
  9. Excite™ Tablets Demonstration Tips

    In this audio module you will learn about how to tell the Excite™ tablets story and how to demo the tablets to your customers.

    posted: 09/06/12
  10. Selling the Satellite® S-Series Laptops

    In this audio module you will learn about the features and benefits of the Satellite® S-Series laptops and how to sell them to your customers.

    posted: 09/05/12
  11. Selling the Satellite® U845W Ultrabooks™

    In this audio module you will learn how to sell the Satellite® U845W Ultrabooks™. Optimized for entertainment and multitasking, they'rethe only Ultrabooks with a 14.4" 21:9 Cinematic ultra-widescreen display.

    posted: 08/29/12
  12. Entry-Level PCs Qualifying Questions

    This audio module explains how to qualify your customers into entry-level PCs by focusing on their needs and not the price point.

    posted: 01/31/12
  13. Toshiba Ultrabook™ Qualifying Questions

    In this audio module you will learn how to qualify your customers into the Ultrabook™ class of laptops.

    posted: 01/23/12
  14. Laptop vs. Tablet vs. Netbook

    The portable computing industry has seen huge changes in recent years. In this module, we'll look at the four categories to help you recommend the right product for your customer

    posted: 01/09/12
  15. Toshiba Laptops Qualifying Questions Part 2 of 2

    This audio module explains how to qualify your customers into Toshiba laptops. Part 2 of 2.

    posted: 04/22/11
  16. Toshiba Laptops Qualifying Questions Part 1 of 2

    This audio module explains how to qualify your customers into Toshiba laptops. Part 1 of 2.

    posted: 04/21/11

Technology & Features

  1. Audio Features on Toshiba Laptops

    This audio module covers three audio features on Toshiba laptops and how they can enhance the listening experience for your customers.

    posted: 03/01/13
  2. Windows 8 vs. Windows RT

    In this audio module you will learn about the differences between Windows 8 Pro, Windows 8 and Windows RT, which types of devices they are compatible with and the benefits of each operating system.

    posted: 02/15/13
  3. Intel Wireless Display on Toshiba Laptops

    The module will introduce you to Intel® WiDi technology on Toshiba laptops.

    posted: 01/29/13
  4. Advanced Storage Features

    Advances in solid state storage, hybrid hard drives, flash memory on a motherboard, and Ultrabooks® have brought new excitement and confusion to the storage spec. In this module we'll review the changes, spec sheets, and system utilities.

    posted: 09/10/12
  5. Hard Drive Technology in Toshiba Laptops

    In this audio module you will learn about the different types of hard drives available in Toshiba laptops and the benefits of each of the technologies.

    posted: 09/07/12
  6. Excite Tablet Processors

    In this audio module you will learn about the features and benefits of the processors that are built-in to the Excite Tablets by Toshiba.

    posted: 08/24/12
  7. Android 4.0 Overview

    In this audio module you will learn about the features and benefits of the Android 4.0 operating system that is available on the Excite™ Tablets by Toshiba.

    posted: 08/22/12
  8. Intel Technology in Toshiba PCs

    In this audio module you will learn about the features and benefits of the Intel processor technologies that are built-in to select Toshiba PCs.

    posted: 08/20/12
  9. AMD Technology in Toshiba PCs

    In this audio module you will learn about the AMD APU technologies and products that are featured in Toshiba PCs and how each of them can benefit your customers.

    posted: 08/01/12
  10. Video Out Features and Technology

    No matter how beautiful or large the laptop display, sometimes you just have to get the image out of the computer to share with a larger audience. In this module we’ll discuss the various Video Out features on laptops.

    posted: 01/24/12
  11. Understanding Battery Life

    In this audio module you will learn about battery life and how Toshiba determines the posted battery life for computer products along with the differences in batteries.

    posted: 12/26/11
  12. Shared vs. Discrete Graphics

    In this audio module you will learn about the differences between shared and discrete graphics and which solution is best for your customers and the applications they run.

    posted: 12/26/11
  13. Memory Technology in Toshiba Laptops

    In this audio module you will learn about the different types of memory that are built-in to Toshiba laptops and the difference between memory and storage.

    posted: 12/26/11
  14. Creating Recovery Media for Toshiba Laptops

    At Toshiba, we recommend to customers to always create recovery media for their Toshiba laptop. This video module shows you step by step how to create recovery media.

    posted: 12/21/11
  15. While Your Toshiba Sleeps

    This modules explains the USB Sleep & Charge and Sleep & Music features available on select Toshiba laptops

    posted: 03/17/11

Visual Products

About Toshiba

  1. Toshiba TVs and Corporate Social Responsibility

    In this audio module you will learn about Toshiba’s corporate social responsibility initiatives and the greening of our visual products and business.

    posted: 02/07/12

Mainline TVs

  1. L4300U Cloud LED TV Series

    Smart TV wasn't smart enough. So Toshiba introduces new Cloud TV models. With the L4300U TV series, your customers will get a fantastic picture, plus all the benefits of Toshiba's new Cloud TV platform. In this module, we'll focus on the picture quality and hardware features of the L4300U TV series.

    posted: 05/17/13
  2. L1350U LED TV Series

    This module will help retail sales associates understand, explain and sell Toshiba's L1350U LED TV series.

    posted: 04/12/13
  3. L2300U LED TV Series

    This module will help retail sales associates understand, explain and sell Toshiba's L2300U LED TV series.

    posted: 04/12/13

Streaming, Blu-Ray, & DVD Devices

  1. Toshiba Sound Bars

    Offering a simple, clutter-free way to scale up sound on an HDTV, or other devices, Toshiba's Sound Bars are for consumers who want bigger, distinctly better, and totally seamless audio. This course covers Toshiba's new Sound Bars, and provides selling tips to help close the sale.

    posted: 01/02/13
  2. Toshiba's DVD/VCR Devices

    This module will help retail sales associates explain and sell Toshiba's line of DVD/VCR players and recorders to the customer who is using VHS tape, as well as the customer who wants to copy their VHS videos to DVD or DVD to VHS.

    posted: 05/04/12
  3. Toshiba's Blu-ray™ Player Product Family

    This module will help retail sales associates understand, explain and sell the full line of Toshiba's Blu-ray™ Disc Players.

    posted: 05/03/12
  4. Toshiba's DVD Player/Recorder Product Family

    This module will help retail sales associates understand, explain and sell the full line of Toshiba's DVD Player/Recorders.

    posted: 05/02/12
  5. Blu-ray™ and the Things You’ve Forgotten It Does

    In this audio module you will learn about, or be reminded of, the great features found in Blu-ray disc™ technology. There’s more to Blu-ray than the great picture quality.

    posted: 01/25/12

Sales Skills & Tactics

  1. TV Sales Techniques Part 1 of 3: Qualifying

    Selling TVs is about more than running a credit card. It's about helping customers find the right TVs for their lives. In this audio module, Tim and Bruce discuss the importance of asking the right qualifying questions to help you make that match, and they offer some practical tips on how to ask those questions.

    posted: 04/30/13
  2. TV Sales Techniques Part 2 of 3: Demonstrating

    Helping the customer develop a sense of ownership is a key part of demonstrating a TV. In this module, Tim and Bruce discuss how to build on what you learned in the qualification phase to create a compelling demonstration for the customer.

    posted: 04/29/13
  3. TV Sales Techniques Part 3 of 3: Closing

    Closing, or asking for the sale, is the most important part of the sales process. Often customers won't buy if we don't ask. And if they don't buy, we don't have jobs. In part 3 of our TV Sales Techniques series, Tim and Bruce discuss this critical and often misunderstood skill.

    posted: 04/26/13

Technology & Features

  1. LCD vs. LED vs. Ultra-thin LED

    In this audio module you will learn about the differences between LCD, LED and Ultra-thin LED HDTVs and how to sell them to your customers.

    posted: 08/30/12
  2. Audio Features on Toshiba TVs

    In this audio module you will learn about the audio features on Toshiba TVs and how to demonstrate them to your customers. Note: the 32L2200U and 40L2200U do not have the Dynamic Volume feature.

    posted: 08/24/12
  3. Toshiba TV Picture Modes

    In this audio module you will learn about the picture modes that are available on Toshiba TVs, how to demonstrate them and how they benefit your customers. Note: Sports Mode is only featured on the 65HT2 LCD TV and the 2011 TVs.

    posted: 08/24/12
  4. Toshiba TV Ports and Connectivity

    The many options available on today’s televisions for connectivity can be daunting. This module gives you information that will assist you in helping the customer find the TV that will integrate well into his Audio/Video/Computer setup.

    posted: 02/07/12
  5. Gaming Mode on Toshiba TVs

    This audio module explains Gaming Mode on Toshiba TVs and how it can benefit your customers.

    posted: 11/29/11
  6. Native Mode™ on Toshiba TVs

    This audio module explains Native Mode on Toshiba TVs and how it can benefit your customers.

    posted: 11/22/11
  7. Wireless in Toshiba TVs

    This audio module details how wireless technology is integrated into select Toshiba TVs and how it benefits your customers.

    posted: 09/20/11
  8. Calibration

    This module will teach you about calibrating your TV.

    posted: 08/26/11
  9. DLNA

    This module will teach you what DLNA is and how it benefits you.

    posted: 08/26/11

B2B

Computers & Accessories

  1. Tecra® R950 Laptops

    This module will help salespeople explain and sell Toshiba's Tecra® R950 laptops to professionals looking for a powerful yet portable PC that also makes an excellent desktop replacement.

    posted: 09/13/12
  2. Portégé® R930 Laptops

    This module will help salespeople explain and sell Toshiba's Portégé® R930 laptop to those looking for an exceptionally powerful, lightweight laptop.

    posted: 09/13/12
  3. Tecra® R940 Laptops

    This module will help salespeople explain and sell Toshiba's Tecra® R940 laptops to demanding mobile professionals looking for a thin and light PC that delivers uncompromising performance.

    posted: 09/13/12
  4. Portege® Z930 Laptops

    This module will help salespeople explain and sell Toshiba's Portege® Z930 laptops to those looking for an exceptionally thin and light laptop.

    posted: 09/12/12

Technology & Features

  1. Toshiba B2B Laptops Graphics Solutions

    In this audio module you will learn about the Intel® and AMD graphics solutions that are available in the Tecra® and Portégé® laptops.

    posted: 12/04/12
  2. EasyGuard® Connect

    In this audio module you will learn about the features and benefits of EasyGuard® Connect. With Toshiba EasyGuard® Connect, accessing the Web, networks and email is a fast and simple process.

    posted: 10/04/12
  3. EasyGuard® Optimize

    In this audio module you will learn about the features and benefits of EasyGuard® Optimize. Toshiba EasyGuard® Optimize allows your customers to customize their notebook settings to maximize system performance and battery life.

    posted: 10/04/12
  4. EasyGuard® Protect & Fix

    In this audio module you will learn about the features and benefits of EasyGuard® Protect & Fix. Toshiba EasyGuard® Protect & Fix helps protect key laptop components from impact, vibration, spills and other everyday hazards.

    posted: 09/24/12
  5. EasyGuard® Secure (Part 1)

    In this audio module you will learn about the features and benefits of EasyGuard® Secure. Toshiba EasyGuard® Secure helps defend your customer's notebook against unauthorized access, theft and viral attacks.

    posted: 09/17/12
  6. EasyGuard® Secure (Part 2)

    In this audio module you will learn about the features and benefits of EasyGuard® Secure. Toshiba EasyGuard® Secure helps defend your customer's notebook against unauthorized access, theft and viral attacks.

    posted: 09/17/12