Certification

Toshiba brings over 135 years of innovation, pushing the limits of what laptops, tablets, TVs, and Blu-ray players can do for your customers.

By becoming a leading Toshiba authority, you'll gain knowledge and skills to make your customers happy and increase your sales. Once you are certified, you qualify to win awesome prizes!

Category Certified

Become Category Certified when you complete all modules within a Toshiba category: Personal Computers or Visual Products. When you complete all modules in a category, you're automatically entered in the monthly prize drawing for that category.

Toshiba Expert Certified

Take the ultimate challenge and complete all training modules in participating categories to become a Toshiba Expert. As a Toshiba Expert, you are automatically entered in the quarterly prize drawing where you can win great prizes.

Click here to learn more about the Prizes.

Your status is good for twelve months from the date you completed all modules within each category.

When your certification expires, you'll need to complete all modules that are not yet passed to renew your Toshiba Expert certification for another year.


Robert Hetherington

10 Things You Don't Know About Me

  1. I've worked for Best Buy in San Marcos, CA, Mira Mesa, CA, Encinitas, CA, Aiea, HI, and now Oceanside, CA since 2004.
  2. My most memorable Toshiba sale was selling my first $5000 Home Theater System because it was the first Toshiba DLP TV that came out!
  3. My favorite Toshiba product to sell are any of their Home Theater or Camera/Camcorder related products - new TVs, sound bars, HD cameras and Camcorders because I truly have a passion for creating each clients perfect home theater system. Toshiba provides incredible choices for my clients - from an entry level shopper to the most affluent of such.
  4. When a customer serves up an objection I usually listen to everything they have to say and respond in such a way it allows them to have as much information as possible to make the best decision for them.
  5. I'd love for Toshiba to come out with larger flat panel TVs.
  6. My most successful day on the job was when I was promoted to supervisor.
  7. The greatest risk I ever took was when I moved to Hawaii to work in a brand new Best Buy market.
  8. The game-changing technology or trend in high-tech or home entertainment in the next 5-10 years is going to be OLED TVs.
  9. My advice to other sales associates around the world is, “Just be honest with your customers. If you don't know the answer to a customer’s question, let them know that, but tell them you will find out.”
  10. The technology that I'm super passionate about is anything home theater related.

As a Toshiba Expert, you can be featured in the monthly Toshiba Ace spotlight. Submit a Toshiba Ace profile and you may be chosen.

Submitting Your Toshiba Ace Profile

Send your Toshiba Ace profile to ToshibaAce@creativechannel.com for your chance to be in the spotlight.

What to send us:

  1. Your name
  2. CyberScholar login ID
  3. A picture so others can put a face to a name
  4. Your Toshiba Ace Close-Up

10 Things You Don't Know About Me

Choose 10 out of the 15 options below.

  1. I've worked for (store name) in (city, state) since (year)
  2. My motto is (fill in the blank).
  3. My most memorable Toshiba sale was (fill in the blank) because (fill in the blank).
  4. My favorite Toshiba product to sell is (tell us what) because (tell us why).
  5. When a customer serves up an objection I usually (fill in the blank).
  6. I'd love for Toshiba to (fill in the blank).
  7. The wisest thing anyone ever told me was (fill in the blank) and it helped me to (fill in the blank).
  8. My most successful day on the job was when I (fill in the blank).
  1. The greatest risk I ever took was when I (fill in the blank).
  2. The best invention ever is (fill in the blank).
  3. The game-changing technology or trend in high-tech or home entertainment in the next 5-10 years is going to be (fill in the blank).
  4. My advice to other sales associates around the world is (fill in the blank).
  5. The project or technology that I'm super passionate about is
    (fill in the blank).
  6. The one thing I can't live without is (fill in the blank).
  7. My customers have taught me (fill in the blank).