BlackBerry® Solutions
BlackBerry App World
Train on the BlackBerry App World™, where you can download tons of apps that let you work, play and do more from your BlackBerry® smartphone.
BlackBerry Desktop Software
The course will educate you to help customers migrate their data to a new BlackBerry® smartphone using the Switch Device Wizard in BlackBerry Desktop Software.
BlackBerry Internet Service
Upon completion of this course, you will be able to describe BlackBerry® Internet Service (BIS), explain the flow of BlackBerry Internet Service and set up Set up BlackBerry Internet Service on a customer's device.
BlackBerry® Media Experience
Learn to speak confidently about the BlackBerry media experience with a focus on key features and benefits, what makes BlackBerry media unique from other offerings, showcasing the media experience to a customer and overcoming common objections.
BlackBerry® Messenger 5.0
This course will enable sales associates to speak to customers with confidence when communicating the value of BlackBerry Messenger 5.0 as part of the BlackBerry® solution.
Close the Sale
This course will provide foundational knowledge on Closing the Sale—the last of four key elements in the sales process.
Exploring the BlackBerry® Solution Difference
Take this module and learn how to position any BlackBerry smartphone to your customers as the phone of choice - an all-in-one device complete with GPS, media player, phone, Internet browser and email support.
Importance of Data Plans
This course will enable retail and customer care representatives to reduce data plan cancellations, increase data plan upgrades, improve customer satisfaction by asking key questions to uncover a customer’s data plan needs and describing the benefits of a data plan.
Instant Messaging for BlackBerry
Upon completion of this course, you will be able to; identify characteristics of instant messaging target customers and explain how instant messaging on a BlackBerry smartphone is unique from other offerings. Furthermore, explain the features and benefits
Introduction to BlackBerry Solutions
This course will provide foundational knowledge about the BlackBerry® solution including, BlackBerry® smartphones and software suite.
Introduction to Solution Selling
This course will provide foundational knowledge about the BlackBerry® solution including BlackBerry® smartphones and software suite.
Overcome Customer Objections
This course will provide foundational knowledge on Overcoming Objections—the third of four key elements in the sales process.
Post Sales Customer Care Experience
This course will describe the benefits of providing a Post Sales Customer Care experience and identify the key steps of the Post Sales Customer Care experience.
Qualifying the Needs of Your Customer
Train on how to best align your customer's needs with the features of a range of BlackBerry® smartphone solutions.
Recommend a BlackBerry Smartphone
This course will provide foundational knowledge on Recommending a BlackBerry phone and the four key elements in the sales process
Social Networking for BlackBerry
Upon completion of this course, you will be able to; identify characteristics of social networking target customers, explain how social networking on a BlackBerry smartphone is unique from other offerings and describe the value proposition of social netwo
BlackBerry® Smartphones
BlackBerry Bold 9000 Smartphone
Train on how the BlackBerry® Bold™ smartphone embodies elegant design — without sacrificing the features or functionality you expect from a premium smartphone.
BlackBerry Bold 9650 Smartphone
This course will provide foundational knowledge on the BlackBerry® Bold™ 9650 smartphone with a focus on its ideal target customer, the smartphone's key differentiators, and other features and benefits.
BlackBerry Bold 9700 Smartphone
Learn how the BlackBerry Bold 9700 Smartphone is refining the BlackBerry experience.
BlackBerry Curve 8530 Smartphone From Sprint
Learn how customers can make the most out of every moment with the new BlackBerry® Curve™ 8530 smartphone today.
BlackBerry Storm2 9550 Smartphone
Learn how the BlackBerry Storm2 Smartphone couples state-of-the-art multimedia features with an innovative “clickable touch screen” and the ease of communication and connectivity expected from BlackBerry for users looking for the newest in BlackBerry technology.
BlackBerry Torch 9800 Smartphone
This course will provide foundational knowledge on the BlackBerry Torch 9800 Smartphone.